HORSEBACK RIDING FACILITY POLICY

1. Safety Protocols:

• All riders must wear appropriate safety gear, including helmets and riding boots, while mounted on a horse.

• Riders must adhere to all instructions instructors and staff provide regarding safety procedures and horse handling.

• Instructors will assess each rider's skill level and assign appropriate horses for lessons to ensure safety and comfort.
   

2. Lesson Etiquette:

• Riders are expected to arrive on time for their scheduled lessons to ensure smooth transitions and efficient use of lesson time.

• Participants should treat horses with respect and kindness, following proper grooming and handling techniques as instructed by staff.

• Riders must inform instructors of any concerns or issues regarding their lesson experience promptly.

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3. Horse Care and Welfare:

• Proper horse care and welfare are paramount. Staff will ensure that all horses receive appropriate nutrition, exercise, and veterinary care.

• Riders are encouraged to participate in horse care activities such as grooming and tacking up under the guidance of instructors to develop a deeper understanding of horsemanship.

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4. Booking and Cancellation Policy:

• Lesson bookings must be made in advance through our designated booking system or by contacting our office.

• Cancellations must be made at least 24 hours before the scheduled lesson time to be able to receive a refund. 

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5. Code of Conduct:

• Respect for fellow riders, instructors, and staff is expected at all times.

• Any behavior that compromises the safety or well-being of horses, riders, or staff will not be tolerated and may result in dismissal from the facility.

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6. Liability Waiver:

• All riders (or their legal guardians, if minors) must sign a liability waiver before participating in any riding activities at our facility, acknowledging the inherent risks of horseback riding.

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7. Feedback and Communication:

• We value feedback from our clients and encourage open communication. Please feel free to share any concerns, suggestions, or compliments with our staff.

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8. Facility Rules:

• Smoking, alcohol consumption, and drug use are strictly prohibited on the premises.

• Please help us maintain a clean and tidy environment by disposing of trash properly and respecting facility property.

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This policy is designed to ensure the safety, well-being, and enjoyment of all participants at our horseback riding facility. Thank you for your cooperation in adhering to these guidelines.